If you, as a landlord, opt for our Fully Managed service then we will deal with the above throughout the tenancy on your behalf. If a problem is reported to us we will make every effort to discuss with you how repairs are dealt with. We will obtain your permission prior to carrying out any repairs. If an emergency does arise (e.g. burst water tank) we will of course contact you immediately, however if you are unreachable at that time we will proceed to send out a tradesman to turn the water off to minimise damage and expense without prior approval and the expense will need to be covered by yourself as the landlord.
As a result of the above and on behalf of the landlord, we have built very strong relationships with locally established and registered contractors that act in the interest of landlords, their properties and the tenants alike. My Pad will not arrange for any maintenance work to be undertaken whilst the property is vacant unless funds have been made available to do so.
My Pad cannot be held responsible for the use of a gas engineer, general plumber or any tradesman or company that provide and service an active maintenance policy, that we are unaware of or if the details of the policy are not provided upon instruction.
If you opt for our Let Only service then it is your responsibility as the landlord to deal with any issues that may arise within a timely manner.